Privacy Policy

This Privacy Policy explains how Scout (“Scout”, “we”, “us”) collects, uses, and shares information when you use the Scout web-intelligence API and website.

1. Information we collect

Account information: your name, email address, and organisation, provided when you sign up.

Usage data: API requests, timestamps, IP address, endpoint and credit usage, and diagnostic logs, collected to operate and secure the service.

Payment information: processed by Polar, our merchant of record. We do not collect or store full payment-card details.

2. How we use information

We use information to provide and secure the service, authenticate API keys, meter usage and billing, provide support, improve Scout, and comply with legal obligations.

3. Search queries and retrieved content

Queries you send and content Scout retrieves on your behalf are processed solely to fulfil your request. Responses may be cached transiently to improve performance. We do not sell your queries or use them to build a public product.

4. How we share information

We do not sell your personal information. We share it only with service providers that help us run Scout, including Polar (payments) and our hosting and infrastructure providers, and where required by law or to protect our rights.

5. Data retention

We retain account information for as long as your account is active, and usage logs for a limited period needed for security, billing, and legal compliance. You may request deletion of your account data.

6. Security

We use reasonable technical and organisational measures to protect your information; API keys are stored only as hashes. No method of transmission or storage is completely secure.

7. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.

8. Cookies

The Scout website uses only essential cookies needed to operate the site. We do not use advertising trackers.

9. Children

Scout is not directed to individuals under 16, and we do not knowingly collect their information.

10. International transfers

Your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place.

11. Changes

We may update this policy; material changes will be posted here with a new date.

12. Contact

Privacy questions? Email support@usescout.sh.